Operations Hat

November 11, 2008

Last Revised:  May 23, 2012 4:50 PM

 


 

ORDERS ARRIVAL INTO VIBRANT LIFE:
Orders come into vibrant life through these channels:

  1. 2 Shopping Carts
  2. The Fax line
  3. The Email Line
  4. The PO Box (snail mail)

 

SHOPPING CARTS:
Access to shopping carts as follows:

  1. QCart.net

User: 2092256
Password: vibrant91504life

  1. Check order history
  2. Check recent orders
  3. Print out orders not printed out before

 

  1. One Chopping: www.mcssl.com

User: biosulf
Password:

CREDIT CARD PROCESSING:
Access: www.authorize.net
User: Luis13579
Password: vibrant91504life

  1. Check unsettled transactions to make sure processed orders from shopping car actually cleared authorize.net

 

Entering credit cards to process:

  1. Click on “tools” or “virtual terminal”
  2. Input credit card info
  3. Enter just the first and last name for customer
  4. Hit “Submit”
  5. When completed you are done – nothing to print out.

ENTERING ORDERS FOR PROCESSING:

  1. Go to Internet Explorer
  2. Click on favorite
  3. Click on database

User: pathfinder
Password: 12345

Order Entry

  1. Enter last name
  2. Enter first name
  3. Click enter
  4. If not in database – create new record
  5. Verify Address
  6. Enter Shipping address if different from Billing address
  7. Update CF with any information not already in the database
  8. Click “Submit” when done

NEXT STEP:

  1. Check on orders
  2. Check previous orders to make sure order is not already entered
  3. Click on “Place Order” – all products in the database in alphabetic order
  4. Out of state = no tax
  5. Verify entered information is accurate
  6. Click “Submit”
  7. Click “Continue”

CHECK ORDER HISTORY

  1. Click on “order history”
  2. Click on “input Order”
  3. Click on “routing form”
  4. Print routing form
  5. Click on “back”
  6. Click “print Invoice”
  7. Click on “use shipping address” if different from billing address
  8. Print 1 copy of invoice
  9. Staple routing form on top of the order
  10. Write “Check Shipping” on the routing form if shipping address if different from billing address
  11. Send invoice to billing address – insert promo with invoice – separate from product is shipping address is different – otherwise enclose with product in product package
  12. Put paperwork in outbox for additional preps later in the day.

LATER IN DAY

  1. Prepare shipping label
  2. Label and routing form to shipping for processing.

 

 

 Clifford Woods

Director of Planning

 

 

Quotes from L. Ron Hubbard are copyright 1994 © by the L. Ron Hubbard Library. All rights reserved.