Daily Stat Report To Karl
July 15, 2008
Last Revised: May 23, 2012 4:50 PM
This Company Policy establishes the importance and regular routine of sending by FAX, PDF, eMail or whatever, a copy of the standard Daily Stat Report for Vibrant Life, to BOTH Karl Loren and Clifford Woods as of the close of business (usually 6 PM or later) of every day that Vibrant Life is "open" to do business with the public.
In the recent past this was not done as an expected, routine, daily action and I found myself often wondering what the stats were for the day.
Karl Note on August 16, 2008: This above was done with Luis Martinez, the most junior member of the VL Staff, given the personal responsibility for sending the Daily Report.
At a critical time (a Friday night when the end-of-the-week report is used to evaluate the activities for the whole week, and set the condition of the Company and of individuals for that week), Luis sent his usual nightly eMail report, indicating that the stat report was attached.
Unfortunately, the eMail arrived without the attached report -- same was true for the message sent to Clifford Woods. By the time I read my message, there was no one available to correct the error. All VL Staff had left.
Both Clifford and I generally always work on business matters all through the weekend. One of the most important things we would do every week (same is true of the DED) is to examine the week's statistics.
Fortunately the office had not yet returned to the time when we routinely created PDF copies of the stat reports and could include them with an eMail message -- so Luis DID send the graphs by FAX -- and both Clifford and I received THEM.
This now gives rise to a REVISION of this Company Policy.
With a Company as small as we are, with only 4 fully active staff members, we cannot afford the problems caused by any one of those four making a "small" mistake.
There is a whole procedure, every Friday night, where the DED as well as Clifford Woods and myself, should look at the end-of-the-week statistics, figure the condition and plan on how to implement the needed conditions formulas. If that cannot be done on a Friday night because the person responsible for providing the stats "made a mistake," then it is also likely that there will be no other person who can correct this "no-report." That means, further, that it may well be Monday morning before that critical evaluation is done. (One wonders, too, whether there are other, unseen, mistakes of undone work on a Friday when Staff may want to leave?)
As I've quoted Mr. Hubbard elsewhere:
If an executive is trying to do his or her job and looking ahead and handling things and yet is being hit constantly with bad news and problems and has his in-basket loaded continually.
a. HE IS GETTING NONCOMPLIANCE AND FALSE REPORTS
b. HIS JUNIORS ARE NOT GETTING HIS ORDERS EXECUTED
c. HIS JUNIORS ARE NOT PUTTING IN ETHICS BUT LEAVING IT ALL TO HIM. (quoted from here)
The part of this Company Policy, above, that indicates that the DED, Steven A. (now gone), should NOT be the person who has to personally see to it that the Daily Reports are sent to me and to Clifford Woods -- that part is now changed so that on FRIDAY NIGHTS there must be someone senior to Luis who stays at the office until LUIS HAS CORRECTLY SENT OUT THE DAILY STAT REPORT and checks to be sure it was done correctly. When some period of weeks has gone by and Luis is doing this part of his work smoothly, the DED can recommend to me that I re-change this Company Policy to revert to the earlier intention of rewarding the most junior Staff Member with an important responsibility.
It is often true that when simple alertness is all that is needed, when that simple alertness is missing, executives have to create new Company Policies or mechanical methods of ensuring the Policy is followed.
Mr. Hubbard has indicated that, "Orders occur where responsibility has failed.
Non compliance only occurs when orders have had to be issued.
False reports only occur where ignorance of data or avoidance of orders occurs.
And the down spiral begins when responsibility has failed.
I don't think I need to overrun this by drawing further pictures.
L. Ron Hubbard
Source HCO PL 25 January 1968, Orders and Responsibility, Page 328
It is a bad sign when the retiring owner, on a week end, has to revise a POLICY to enforce a POLICY, and include an order where it should not have been necessary. But while a bad sign, it is NOT a surprise if the Company is still not completely out of the Company-wide Danger Condition it was in.
"Going home early" with the justification of "coming to work early" is not an acceptable practice, as it seems to have become with some -- if that person is the only one who can do something and that something is needed by the Company at 6 PM or so.
This applies to the sending of this Daily Stat Report but also to ANY other normal business function. We work from 9 to 6 (New Company Policy to be added to other normal employment rules) with an hour for lunch. "Eating on the fly" to make it a "9 to 5" work day is OK only with the Manager's agreement and only when we are NOT in a Company-Wide Danger Condition and only when there is SOMEONE who is working until 6 PM to handle incoming Public calls. Whoever is present at work at 6 PM should send the daily Stat Report to both Karl and Cliff.
The 9 to 6 PM is now the normal work day. However, if on any Monday, the condition of the stat (normal daily stat) shows "normal or above" for the previous week, then the senior manager on location may approve a 9 to 5 PM work day for THAT week, with "lunch on the fly" -- being eaten at the desk or at the building lunch room and not taking more than thirty minutes off from work.
But as important as it is for me (and also Clifford, same required sending daily) to get the stat I am more interested in pushing that responsibility for sending the report down the line -- every Staff Member must know how to do it.
Quotes from L. Ron Hubbard are copyright 1994 © by the L. Ron Hubbard Library. All rights reserved.